Frequently Asked Questions

The answers from the Public Relations Office (URP) to the users’ most frequently asked questions, to quickly clear the possible doubts of those who need to contact the Rizzoli-Sicilia Department.

How do I book a specialist visit under the NHS (National Health Service)?

Can I book a visit under the NHS and choose the doctor?

How do I book a specialist visit with a private professional/as a fee-paying patient?

How do I cancel a visit?

How do I request a copy of the clinical record, of the outpatient visit or Emergency Room report, or of X-rays?

Can I book a visit by calling the Public Relations Office?

My child is not 14 year old yet. Can I book a visit at the Rizzoli-Sicilia Department?

Are infiltrations performed at your department?

Is there an oncology department at your Hospital?

 

How do I book a specialist visit under the NHS (National Health Service)?

Visits can be booked by phone, calling the number +39-091-901294, Monday to Friday, 8am to 3pm. It is necessary to have the doctor’s authorization at hand. Within the same time band it is possible to book a visit at the Booking Point of the Rizzoli-Sicilia Department. On the day of the visit, it is necessary to present the aforementioned doctor’s authorization and the fiscal code. The payment of the fee takes place at the end of the visit, at the Fee Counter located at the Admission Desk close to the surgery. The fee must be paid by patients who are not exempted (the exemption must be registered in the doctor’s authorization). This typology of visits is performed in the morning.

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Can I book a visit under the NHS and choose the doctor?

No, it is possible to choose the medical/unit team, but not the single professional. The visits are performed by the unit doctor who is on duty on that day.

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How do I book a specialist visit with a private professional/as a fee-paying patient?

These visits can be booked by phone at the number +39-091-903799, Monday to Friday, 8am to 3pm. Operators can divulge to the patient the amount of the fee for the chosen professional. Within the same time band it is possible to book the visits at the Booking Point of the Rizzoli-Sicilia Department.

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How do I cancel a visit?

It is necessary to call again the number previously contacted to book the visit (see above), or to go directly to the dedicated office at Villa Santa Teresa, Rizzoli-Sicilia Department.

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How do I request a copy of the clinical record, of the outpatient visit or Emergency Room report, or of X-rays?

It is not possible to request a record by phone or e-mail. The records can be requested directly at the Acceptance Office, located at the ground floor of the Rizzoli-Sicilia Department in Villa Santa Teresa, or via mail (see the section “Requesting a medical record”).

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Can I book a visit by calling the Public Relations Office?

No, the PR Office cannot access the database needed to book a visit. The PR Office can provide information on the booking modalities and on the phone numbers to call.

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My child is not 14 year old yet. Can I book a visit at the Rizzoli-Sicilia Department?

Of course you can. Pediatric orthopedic visits can be booked at the Rizzoli-Sicilia Department.

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Are infiltrations performed at your department?

It is necessary to book a visit; the infiltration will be performed if the doctor finds it appropriate. It is not possible to book an infiltration on the sole basis of the indication by a specialist who’s not working for our Rizzoli-Sicilia Department.

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Is there an oncology department at your Hospital?

At the moment it is not possible to book oncologic orthopedic visits.

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Content updated 29/01/2015 - 10:35
Content edited by: Daniela Negrini (info_urp@ior.it)